Technical Writer
We usually respond within a week
Our mission is to make meaningful learning a part of your everyday 🧠. The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. Think that’s a big problem? You’d be right.
Enter HowNow. Founded in 2019, our Learning and Skills Platform is disrupting the way people learn and upskill through technology. Whether it's finding a quick answer, learning skills or tapping into shared knowledge, we make it easy for people to learn what they need, when they need it.
Already used by fast-growing scale-ups and global enterprises, such as Trainline, Depop and Sanofi, we’re pushing the boundaries of how people learn.Â
Hi I'm Nelson the CEO and Co-Founder at HowNow 👋🏾 I’m looking for a Technical Writer to join us.
Day-to-day tasks will include đź“©
- You’ll develop the technical documentation style guide and streamline the documentation process(DDLC implementations, single-sourcing) with a focus on the customer needs
- You’ll define the content strategy and information architecture and create and build an effective customer support knowledge base from the ground up for our product.
- You’ll develop and organise a product knowledge base for HowNow's internal stakeholders like Product, Development, QA, Customer Success, Sales and the Marketing teams.
- You’ll collaborate with the QA and support teams to triage internally and externally reported issues and perform exploratory testing.
- You’ll designing and writing documentations for user guides, FAQs, instruction manuals, installation guides and quick reference guides.
- You’ll craft content by translating user needs into written documentation, but also through alternative content forms such as video, interactive tutorials, and community interactions
- You'll use tools like Freshdesk, Confluence, Jira, Clickup, and Google Docs
The key things that we will be looking for in applicants 🔑
- You have Bachelor's degree or equivalent practical experience.
- You have 4-6 years of experience as a Technical Writer, preferably in the technology or software industry.
- You have excellent written and verbal communication skills.
- You have strong understanding of technical concepts and the ability to convey them in simple terms.
- You are proficient in using documentation tools and software (e.g., Microsoft Word, Google Docs, Adobe Acrobat, Confluence, MadCap Flare).
- You are familiar with software development and coding concepts.
- You have attention to detail and strong organisational skills.
- You have ability to work independently and manage multiple projects simultaneously.
- You have experience with content management systems (CMS) and version control systems (e.g., Git) is mandatory
What's next? 🤔
Once you've applied, we'll get back in touch with you. This is usually within the next 5 working days. Sometimes it can take slightly longer, but we will get back to you irregardless of what the outcome of your application is.
- You'll be invited to a 30-minute video call with Naaz, our People Operations Coordinator to discuss your experiences and the role.Â
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 You'll be invited to a 30-minute video call with Saurabh, our Senior Product Manager
- You will be given a take home task.
- Â You'll be invited to a 30-minute video call with Nelson, our CEO and Co Founder.
Technical Writer
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