IT Operations Engineer
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Our mission is to make meaningful learning a part of your everyday đ§ . The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. Think thatâs a big problem? Youâd be right.
Enter HowNow. Founded in 2019, our Learning and Skills Platform is disrupting the way people learn and upskill through technology. Whether it's finding a quick answer, learning skills or tapping into shared knowledge, we make it easy for people to learn what they need, when they need it.
Already used by fast-growing scale-ups and global enterprises, such as Trainline, Depop and Sanofi, weâre pushing the boundaries of how people learn.
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Hi I'm Anil Patel the Senior Project Engineer at HowNow đđŸ Iâm looking for a IT Operations Engineer to join us.
As our first and only IT Operations Engineer, you will be responsible for managing the backbone of our IT infrastructure, ensuring that our systems are running smoothly, securely, and efficiently. You will oversee the daily operation of IT systems, provide hands-on support, and proactively monitor the health of our applications and devices. This position is essential in maintaining the operational security, reliability and scalability of our IT environment.
You will play a pivotal role in diagnosing and resolving technical issues while working closely with cross-functional teams to support the organization's technology needs. You will implement solutions that optimize performance and scalability, automate routine tasks, and mitigate potential risks.
If you love solving complex problems, embracing challenges as opportunities to innovate and improve, if you have a passion for technology and a genuine curiosity for staying ahead of the curve with emerging tools and best practices in IT infrastructure and operations, youâll really enjoy it here. Adaptability, attention to detail, and a proactive mindset are essential traits, as is the drive to automate and streamline processes for maximum efficiency.Â
At times, it can be really fast paced which can come with high-demands (weâre growing a market leading learning company, which doesnât come easy), so youâll need to be used to working under pressure.
Longer term, as someone that owns the IT systems, youâll also have the opportunity to influence the design of our awesome IT systems and services, giving your feedback and opinions to create the best IT solution and team.
Alongside the opportunities to develop and grow your career, we're a fun and friendly bunch. Have a watch of the video below to get an understanding of what it's like to work here. Â
Day-to-day tasks will include đ©
- Youâll monitor, manage, and maintain all HowNow IT systems to ensure high availability and performance.
- Youâll configure and maintain operating systems (Linux, Windows, macOS) and applications.
- Youâll monitor and troubleshoot any IT issues, ensuring connectivity and uptime.
- Youâll implement and manage security protocols, including antivirus solutions, firewalls, and patch management.
- Youâll conduct vulnerability assessments and address security risks promptly.
- Youâll provide technical support to the company, resolving hardware and software issues.
- Youâll escalate complex issues to external vendors or specialized teams when necessary.
- Youâll develop and maintain automation scripts for routine IT tasks and deployments.
- Youâll identify and implement process improvements to enhance system efficiency.
- Youâll maintain accurate records of IT assets, configurations, and procedures.
- Youâll generate regular reports on system performance and incidents.
The key things that we will be looking for in applicants đ
- You have at least 1-2 years of experience in an IT operations role or similar.
- You have experience working with MDM software, device management solutions and all 3 main operating systems (Windows, Mac & Linux).
- You have knowledge of APIâs and how to use them especially in the context of automation scripts.
- You are familiar with IT security best practices and tools.
- You have scripting skills (e.g. Bash & PowerShell) for automation tasks.
- You are familiar with how to approach issues and resolve them.
- You have strong communication, organizational, problem-solving skills and the ability to think creatively under pressure.
What youâll get:
đ° Our salaries are calculated using a SaaS benchmarking tool called (Figures). This role will offer between INR350000 and INR650000, depending upon experience. Youâll also receive a performance based bonus on top.
đĄ Hybrid working (in our offices 3x a week Mon-Wed)
đ Wind-down Fridays. No meetings from 3pm onwards on Fridays, for you to wind down for the weekend. Our HowNowâers use this time to exercise, study, or spend some time with their family and friends, which you can read about here
đŒđŒ Enhanced maternity and paternity policies which you can read about here
đŽ 25 days holiday, plus bank holidays and your birthday day off
đ An annual ÂŁ200 learning and development budget
đ¶ Dog friendly offices - we love our pets! đŸ
đ€©Â Monthly socials and team dinners which have included Bounce, Mystery Rooms, ITC Maratha, JW Marriot and many more
đĄ Access to the very best learning platform out there (HowNow+) to keep you at the top of your game
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What's next? đ€
Once you've applied, we'll get back in touch with you. This is usually within the next 5 working days. Sometimes it can take slightly longer, but we will get back to you irregardless of what the outcome of your application is.
- You'll be invited to a 30-minute video call with Naaz, our People Operations Coordinator to discuss your experiences and the role.Â
- You'll be invited to a 60-minute video call with Anil, our Senior Project Manager so you can understand the role in more depth, and get to know each other better.
- You'll be invited to a 60-minute video call involving a 30 mins task with Anil, our Senior Project Manager, followed by a 30 mins conversation with Kuvera, our COO and Co-Founder.Â
- Locations
- Mumbai
- Remote status
- Hybrid
IT Operations Engineer
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